Job Description

• AWESOME company
• INNOVATIVE Technology
• COOL Offices
• FRIENDLY Team
• Well Established
• Promotional Prospects
• Lucrative Company Benefits – What more do you want?

Job skills and experience requirements:

• A+/N+
• MCP, MCSE and MCITP
• Networking qualifications a definite plus
• IT related Degree or Diploma advantageous
• Must have minimum 4 – 5 years’ experience in an IT support/technician role or similar
• Windows servers 2008, 2012, 2016
• Solid Linux experience  essential - ideally with CentOS and cPanel / WHM
• SonicWALL and Linux Firewall Management
• Kaspersky Antivirus
• Disaster Recovery
• Cloud Based email e.g. Google Suite, Office 365
• Virtual server creation and management
• Windows / Linux
• Hardware and software troubleshooting process
• Ability to critically analyse a symptom, diagnose a fault, plan and take appropriate action on equipment including Servers, PCs, printers and networking
• Knowledge of hardware components and hardware troubleshooting procedures
• Knowledge of Microsoft desktop operating systems and desktop software
• Sound knowledge of DNS, DHCP, SMTP, TCP/IP, HTTP/s, FTP and Email authentication methods
• Solid experience in setting up hosting of web sites on Linux and Windows servers
• Solid experience in MySQL Database administration on Linux
• Deadline driven and able to work under pressure
• Excellent verbal and written communication skills

Perks:

• Cool offices with innovative technology
• Medical Aid
• Life Insurance
• Percentage of gym membership paid
• Gym and shopping centre close to offices

Key Performance Areas:

• Ensure day to day monitoring and performance of infrastructure components including servers, network, storage and other infrastructure components
• To establish, negotiate and manage relationships and monitor SLA's with service providers
• Ensure 100% uptime of the infrastructure
• Ensure proactive preventive maintenance of Data centre, servers, network components and other infrastructure components
• Plan and manage hardware replacement lifecycle
• Manage and Support Windows Server Infrastructure
• Manage and Support Linux Cent
• OS infrastructure
• Manage and support all email services
• Manage and support remote access security and firewall management
• Manage and support Database Servers
• Manage Switches, VoIP telephony and CCTV systems
• Support Virtual and physical Infrastructure for Servers and Desktops
• Manage and Support redundancy and Disaster Recovery systems
• Ensure monitoring and management of generator systems, UPS and alternate power systems
• Ensure procedure documents and training material is up to date
• Implementing new hardware, infrastructure components and technologies
• Work with a change control policy on any changes
• Compile monthly reports for the IT manager
• Execute Duties in accordance with ITIL framework guidelinesBe available on standby for afterhours support when necessary
• Effectively manage support calls by providing continual feedback, timeous resolution and follow-up calls subsequent to closure
• Make recommendations for improving processes