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Customer Service Representative – Dev Talent




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Job Title
Customer Service Representative

Position: Permanent
Salary: R12,000 - R15,000 / Month
Location: Fourways, Gauteng
Job ID: CSR01
Applications: 0

Work day and night shifts (6am - 6pm and 6pm – 6am). 2 Days on 2 Days off

Job Brief:

Our client is looking for a customer-oriented service sales representative who has a genuine interest and liking for people. This person will act as a liaison, promote product/campaign information, and resolve any emerging problems that our clients might face with accuracy and efficiency. The candidate should have a deep desire to help and forge strong relationships with their clients. The ideal candidate will report directly to the Team Leader and Customer Service Manager.

Education Skills and Experience:

  • Relevant Diploma or Degree
  • At least 2 years’ experience in the same or similar role
  • Excellent knowledge of customer service principles and practices
  • Numeric, oral, and written language applications (30+ wpm)
  • Excellent relationship building skills
  • Excellent Communication skills
  • Psychological analysis ability
  • Strong negotiation skills


 Duties will include but not be limited to:

  • Must thrive on Chats, in and outbound calls, showing initiative and strong negotiation skills
  • Apply techniques to convert new registrations and then maintain client retention
  • Personally, develop relationships with clients to forge trust, loyalty, and superior service to enhance the clients gaming experience
  • Extensive communication with clients is via email, phone, and chat


Key Competencies to Succeed:

  • Vibrant and Passionate
  • Proactive and self-motivated
  • Good team spirit
  • Adaptability
  • Attention to detail and accuracy
  • Ability to work well under pressure



  • +- 50% Medical Aid Contribution
  • Percentage of gym membership paid (Virgin Active and shopping centre 1km from office)
  • Life insurance
  • Modern working environment with innovative technology located in Bryanston


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